Privacy Notice

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Q: How can I view, update, or delete my information?

A: If you have purchased products from us, you may also contact our Customer Service Department—using the email address listed in the "Contact Us" section below—to access or update any such information.

Subject to applicable laws, you may also exercise your rights to request that we delete or restrict access to your personal data. We may need to retain data for purposes permitted by law; if necessary, we will explain this to you.

Q: What are my options for receiving communications from the Company?

A: If you have purchased products from us, you will automatically receive promotional emails and direct mailings from the Company. We offer our customers an "opt-out" option, allowing you to choose not to have your information used for purposes unrelated to the placement, processing, fulfillment, or delivery of your product orders. If you wish to "opt out" of receiving information or materials that we believe may be of interest to you, we offer the following options:

Electronic Promotional Offers: You may choose to "unsubscribe" at any time simply by clicking the "unsubscribe" link found in any promotional email you receive to stop receiving promotional emails from that sender. Additionally, if you have an online account, you may log in to the "My Account" section of the website to modify your preferences regarding the emails you receive from us.

Direct Mail Promotional Offers: If you wish to be removed from our product catalog mailing list, please contact a Customer Service representative via email to stop receiving printed product catalogs.

Other Contact Methods: In any instance, you may send an email to the address listed in the "Contact Us" section below.

Q: What are my California Privacy Rights?

A: If you are a California resident, you may request information regarding our disclosure of your personal information to third parties or affiliated companies for their direct marketing purposes. To make such a request, please send a written request to the following email address: service@dosyvo.com, and indicate in the subject line that you are requesting the Company's "California Privacy Rights" notice. Please address the subject line as follows: "Attn: California Privacy." We are not responsible for notices that are incorrectly labeled, misdirected, or incomplete. Please allow up to 30 days for us to process your request. You may make such a request once per year.

Non-affiliated third parties operate independently of the Company; if you wish to obtain information regarding your disclosure choices or stop receiving communications from such third parties, you must contact those non-affiliated third parties directly. Q: What about children's privacy?

A: Protecting children's privacy is of paramount importance to us; this website is not directed at children under the age of 13. We do not target this website to such children, nor do we knowingly collect any personal information from them. If you are under 18 years of age, you are not authorized to use this service. If we discover that a child under 13 has provided personally identifiable information to this website, we will make reasonable efforts to remove such information from our records. Parents should be aware that they can utilize online parental control tools to prevent their children from submitting information online or accessing content that may be harmful to minors without parental permission.

Q: What about security?

A: We have implemented various physical, administrative, and technical measures to safeguard the information we collect from our customers and website visitors. Although we make every effort to ensure the integrity and security of our networks and systems, we cannot guarantee that all security measures will be absolutely effective. When you enter sensitive information (such as credit card details) into our forms, we use Secure Sockets Layer (SSL) technology to encrypt the transmission of that information.

Q: What about other websites?

A: Our website may contain links to third-party websites that are not affiliated with our company. These websites may send their own cookies to visitors, collect data, or solicit your information. The privacy policies of these other websites may differ significantly from our own. We are not responsible for the privacy practices of these other websites, nor can we guarantee the security of any personal information you provide to—or that is collected by—these third-party sites.

Q: Where is my data stored, and for how long?

A: Your personal information may be stored on and processed by servers located in the United States, Canada, or Hong Kong, and is subject to the laws of those jurisdictions. The servers and databases where information is stored may be located in a country other than the one from which you access this website; consequently, the data protection and other laws in that country may differ from those in your country of residence. We may disclose your personal information in response to inquiries or requests from government agencies, or to comply with legal processes. You consent to any such cross-border transfer of your personal information.

Any personal information we collect, access, or process will be retained only for as long as is necessary to fulfill the purposes for which it was collected, to serve our legitimate business interests, or as required or authorized by law. Personal information that is no longer required to fulfill its identified purpose will be destroyed, deleted, de-identified, or anonymized.

Q: What if I live outside the country?

A: Our digital operations are conducted, in whole or in part, within the United States, Canada, and/or Hong Kong. Regardless of where you reside, you consent to the transfer of your personal data to the United States, Canada, and/or Hong Kong for processing and storage, and you authorize the Company to collect and use your personal information in accordance with this Privacy Policy.

Q: How does the Company communicate changes to this policy?

A: Any changes to our Privacy Policy will be posted here so that you are always informed about what information we collect, how we use that information, and whether we disclose it to anyone. Your continued use of this website following the posting of changes to these terms constitutes your acceptance of those changes.

Q: Who should I contact if I have other questions or concerns regarding this policy? How do I file a complaint?

A: If you have any questions or concerns regarding our Privacy Policy, you are welcome to contact us at any time. You may contact the Customer Service Department of dosyvo via email at service@dosyvo.com. To unsubscribe, please contact service@dosyvo.com. For any privacy-related inquiries, please contact us at service@dosyvo.com.

We are committed to transparency regarding our methods for collecting and using personal information, and we welcome any questions or concerns you may have. If you have any questions or complaints regarding how we handle your personal information, please contact us at service@dosyvo.com. If you believe that we have failed to resolve your issue, or if you prefer to pursue other avenues, you have the right to file a complaint with the relevant regulatory authority in your country of residence and/or in the United States. You may contact the U.S. Federal Trade Commission (FTC) regarding your concerns. For more information, please visit https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc. By using this website, you (the visitor) agree to allow third parties to process your IP address for the purpose of determining your location and performing currency conversion. You also agree to have this currency stored in a session cookie within your browser (this is a temporary cookie that is automatically deleted when you close your browser). We do this to ensure that your selected currency remains consistent throughout your browsing session, allowing prices to be converted into your (the visitor's) local currency.